Frequently Asked Questions

General Questions

How much traffic do I get with my account?

All traffic to your site is free and unlimited.

Who do I contact at Thumm,Inc. with a particular question or problem?

If have a general query contact for technical support contact

Can I upgrade my account at a later time?

Yes, simply contact us with details of your request to upgrade.

Domain Name Questions

How long does it take to register a domain name?

All .com, .net, and .org Internet domain names are registered with Internic and take around 1-2 days.

Does GetSite register its customers Domain Names?

Yes, and we do not charge for this service.

What does it cost to register a Domain Name?

For US Domains InterNIC (Network Solutions) charges US$70 for the first two years.

What if I already have a registered Domain name?

If you have a US Domain go to the InterNIC (Network Solutions) site and complete the domain transfer

How long will it take to set up my account?

Your account will be set up immediately on receipt of order, and will be ready within 24 hours.

What method of payment can I use?

We accept Visa, Mastercard and American Express.

Billing and Payment Questions

What happens after I order an account?

We will set up your account within a few hours of receiving your order. Our hosting service works on a prepayment system.

How do I pay for my account?

You may pay by credit card.

If I cancel my account, do I get a refund?

You may cancel at anytime. If your cancellation is within in 30 days we will refund all but your setup fee. We do not refund the remainder of your account after 30 days.

Technical Questions

Can I use CGI scripts?

Yes, you will have your own CGI-BIN where you can install your own scripts.

What database support do you have?

We offer as an option MSACCESS and MSQL.

Will I have Telnet access?

No, Thumm,Inc. runs on NT servers and Telnet is not supported. You do have unlimited FTP access to your site.

Can I use JAVA and Active X?

Yes, you can use compiled JAVA applets and ActiveX components.

Can I use SSL encryption?

We offer SSL as an optional feature.